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Process Improvement

If a process is thoroughly documented and can be measured, then chances are good that it can be improved.

The key to repeated success is to ensure that everyone is singing from the same sheet of music; i.e., following the process as designed.  Once you have everyone doing the process one way, you then look for ways to incrementally improve the process by making a single change, taking a measurement and, if the process is better, look for the next incremental improvement.  If the process is not better, undo the change that was just instituted.  Don't change a lot of things at one and look for improvement.  If things are better following multiple changes, you will not know which change or changes are responsible for the improvement.

 

Dennison Training & Consulting has extensive experience in documenting processes, taking measurements, and incrementally improving these processes.

Performance analysis encompasses documenting workflow processes, including but not limited to, the knowledge and skills required by those involved in these processes.

More efficient processes, coupled with improved employee performance, means more profitability for your company.

Last Updated on Tuesday, 07 October 2014 17:19

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Mac OS X & iOS Training & Consulting

Does your company have employees who want to use a Mac at work?  How about an iPad or iPhone?  But, your IT and Training Departments know nothing about supporting them...

LeRoy Dennison has been helping others with computers and providing training on computer operations and management since 1983.

LeRoy was a Sr. System Engineer, then became the Sr. Manager, Technical Training for Apple’s Global Training Organization.  His team was responsible for Apple’s IT Training and Certification courses and exams.  Most recently, LeRoy was the Director of the Apple and Mobility Practice for PCM's Services Division.

 

LeRoy knows what works and what doesn’t when it comes to training people about how to use a Mac or an iOS device.  He knows a lot about how to set up and manage them too.

 

Do you need help at home?  LeRoy also does work for consumers.

Last Updated on Tuesday, 30 September 2014 16:49

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Instructional Systems Design

If you don’t know what the problem is, how do you expect to fix it?

Dennison Training & Consulting specializes in up-front Performance Analysis and Cause Analysis, offering Instructional Design services to incrementally improve employee performance and streamline workflow processes.

Performance analysis encompasses documenting workflow processes, including but not limited to, the knowledge and skills required by those involved in these processes.

Cause analysis is determining the root cause of the gap between desired performance and observed performance.  Root causes are not always things that can be resolved by training.  For example, there may an environmental constraint, such as lack of required tools, that prevents employees from performing as desired.  Dennison Training & Consulting will not recommend that you attempt to fix this kind of problem through training, rather we will point out the root cause so that you can address it through other means.

More efficient processes, coupled with improved employee performance, means more profitability for your company.

Last Updated on Wednesday, 20 August 2014 08:24

Hits: 4554

   

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